Returns & Replacements

At Rose Farmers, we take pride in delivering the world's finest roses directly to your doorstep. If your blooms arrive in less than perfect condition, we are committed to making it right with a fresh replacement or a full refund.

Return Process

• 1.
  Document Your Delivery

  Take clear photos of the roses and the packaging within 24 hours of delivery to document any issues or damage.

• 2.
  Contact Customer Care

  Email our support team with your order number and the photos of your arrangement to initiate a claim.

• 3.
  Review Process

  Our floral experts will review your request within 1-2 business days to ensure it meets our freshness guarantee standards.

• 4.
  Resolution

  Once approved, we will immediately process a complimentary replacement shipment or issue a refund to your original payment method.